Refund Policy

1. Refund Eligibility

All purchases made through TweetVid are considered final. We do not provide refunds or credits for any reason except as explicitly stated in this policy.

Non-Refundable Scenarios

We do not provide refunds for:

• Change of mind: Purchases made in error or regretted after purchase
• Partial usage: Subscriptions that have been partially used during the billing period
• Failure to use: Services that were available but not utilized by the customer
• Downgrades: Differences in price when downgrading from a higher-tier plan

Refundable Scenarios

Refunds may be granted at our sole discretion in the following limited cases:

• Technical issues: Documented technical problems that prevent access to or use of the Service
• Billing errors: Duplicate charges, incorrect amounts, or unauthorized transactions
• Service outages: Extended service unavailability that significantly impacts usage

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us.

After Cancellation

• Continued access: You will retain access to all features until the end of your current billing period
• No further charges: Your subscription will not renew, and no additional charges will be made
• No prorated refunds: We do not provide refunds for unused time remaining in the billing period

3. Free Trial & Money-Back Guarantee

TweetVid does not currently offer:

• Free trials
• Money-back guarantees
• Refund periods

All sales are final unless otherwise specified in writing or required by applicable law.

4. Refund Request Process

If you believe you qualify for a refund under our limited refund policy, please follow these steps:

How to Request a Refund

1. Send an email to inbox.sarwang@gmail.com
2. Include the following information:
   • Email address used for purchase
   • Date of purchase
   • Amount charged
   • Detailed description of the issue
   • Any relevant screenshots or documentation
3. Allow 5–10 business days for processing

Review Process

All refund requests are reviewed on a case-by-case basis. Our team will:

• Review your request within 5 business days
• Investigate the issue described
• Make a determination at our sole discretion
• Notify you of the decision via email

5. Payment Processing (Paddle)

All payments for TweetVid are processed by Paddle.com, which acts as the Merchant of Record.

Paddle's Role

Paddle handles:

• Payment processing and security
• Billing and invoicing
• Tax calculation and compliance
• Refund processing (if approved)

Refund Method

All approved refunds are issued through Paddle using the original payment method. Refunds cannot be issued to a different payment method or as cash/credit.

For more information about Paddle's refund policies, please visit Paddle's Refund Policy.

6. Service Disruptions

In the event of significant service outages, system failures, or other disruptions that materially impact your ability to use the Service:

• We will make reasonable efforts to restore service as quickly as possible
• Service credits or refunds may be provided at our sole discretion
• Refunds will be proportional to the duration and impact of the outage
• Force majeure events (acts of God, natural disasters, etc.) are excluded

7. Terms of Service Violations

If your account is suspended or terminated due to violations of our Terms of Service:

• No refunds: You will not be entitled to any refund or credit
• Immediate loss of access: Access to the Service will be terminated immediately
• Outstanding balances: You remain responsible for any outstanding charges

Examples of violations include but are not limited to: fraudulent activity, abuse of the Service, violation of content policies, or unauthorized use.

8. Legal Compliance

This Refund Policy is designed to comply with applicable laws and regulations in the jurisdictions where we operate.

Mandatory Refund Rights

Nothing in this policy affects your statutory rights as a consumer. In certain jurisdictions, you may have legal rights to refunds that cannot be waived by this policy.

Regional Variations

• European Union: EU consumers may have additional rights under EU consumer protection laws
• United Kingdom: UK consumers are protected under the Consumer Rights Act 2015
• California: California residents have specific rights under the CCPA
• Other regions: Local consumer protection laws may apply

If you believe your legal rights have been violated, please contact us first. We are committed to resolving issues fairly and promptly.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or other factors.

Notification of Changes

When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this policy
• Post the updated policy on this page
• Notify you via email or through a prominent notice on our Service (for significant changes)

Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Information

Owner and Operator: Sarwang Sinha
Service: TweetVid (tweetvid.in)
Last Updated: March 2026